Data Protection

Privacy & Data Protection

Your privacy matters to us. This page explains in plain language what personal data we collect, why we collect it, how we use it, and what control you have over it. We wrote it to be read, not skipped over.

Who We Are

Rae Collective is operated by [legal entity name], based in [location]. When you shop with us or use our website, we are the data controller responsible for your personal information. For any privacy-related question, contact us at hello@raecollective.com.

What Data We Collect

When you shop, create an account, or sign up for our communications, we may collect your name, email address, and phone number; your billing and shipping address; payment information processed securely through our payment provider (we never store card details); your order history and purchasing behavior; device, browser, and site activity data; and any messages you send us, including customer service inquiries. If you opt in to email or SMS marketing, we store your contact information for that purpose.

How We Use Your Data

We use your data to process and fulfill orders, send order confirmations and tracking updates, provide customer support, send marketing communications where you have opted in, improve our website and shopping experience, and meet our legal obligations. We do not sell your personal data to third parties.

Marketing Communications

If you have opted in to marketing, you can unsubscribe at any time using the unsubscribe link in any email or by texting STOP to our SMS shortcode. Withdrawing consent does not affect any processing that was already lawfully carried out.

Your Rights

You have the right to access the personal data we hold about you, request corrections to inaccurate information, request deletion of your data where there is no legal reason to retain it, object to or restrict certain types of processing, and withdraw marketing consent at any time. To exercise any of these rights, email hello@raecollective.com and we will respond within 30 days.

Cookies & Third Parties

We use cookies to improve your browsing experience, remember your preferences, and support site analytics. You can manage cookie preferences through your browser settings or through our consent banner on your first visit. We work with trusted third-party providers including payment processors, shipping carriers, and marketing and analytics platforms. These providers only access your data as needed to perform their services and are required by contract to keep it secure.

Data Retention & Policy Updates

We retain your personal data only as long as necessary to fulfill the purposes described here or as required by law. When data is no longer needed, it is securely deleted. We may update this policy from time to time and will notify you of significant changes by email or through a notice on our website. Continued use of the site after an update constitutes acceptance of the revised policy.