Help

How Can We Help?

Shopping with us should feel easy from start to finish. When you need support, you should be able to find it fast. This is your starting point for everything: tracking a package, starting a return, checking a size, or getting a quick answer from a real person.

We built this Help Center to get you where you need to go in as few clicks as possible. Most questions are covered in the sections below. If yours isn't, our team is one message away and happy to help.

Find What You Need

Track My Order

Already placed an order? Follow it in real time from the moment it ships to the moment it arrives. Your tracking link is sent automatically by email as soon as your package leaves our facility.

Shipping & Returns

Everything on shipping timelines, free shipping thresholds, and how our returns process works. Laid out clearly with no fine print surprises.

FAQs

The questions our customers ask most, answered in plain language. Orders, payments, sizing, pre-orders, and more.

Gift Cards

Not sure what to buy someone? Send a Rae Collective gift card and let them pick exactly what they want.

Join VIP

Early access, exclusive offers, and birthday rewards. Free to join and absolutely worth it.

Still Need Us?

If you can't find your answer here, get in touch and someone on our team will get back to you fast. We're real people who care about getting this right.

Email us at hello@raecollective.com and we'll respond within 24 hours, Monday through Friday. You can also reach us on Instagram at @raecollective, where we're active every day.

Before you reach out about a delivery, have your order number ready. It helps us pull up your information right away and get you a faster, more accurate response.